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Snowybridal.com Customer Q&A

By  Ashleigh Hunter,   posted Aug 8, 2017
I am looking to order the Garden Modest Fall Grey Lace Long A-Line Bridesmaid Dress Style # B2664. Can i order this dress in dark navy blue? Do you ship to Canada? How soon could I get this dress in the mail?
By  Customer Service Center,   posted Aug 10, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress.

We can ship the dress to Canada. Enjoy your shopping here.

By  Pamela Warren,   posted Aug 4, 2017
I used a coupon as a new customer NEWCR10, and it showed a total of $122.31, but when I went to PayPal, I was charged $132.31. Will you be charging me $132.31 and issuing a credit for $10? Thank you!
By  Customer Service Center,   posted Aug 4, 2017
Hi,thank you for your inquiry. Dear Customer, we will process the refund on Monday, don't worry about that. Enjoy your shopping here.
By  Lucille Bertone,   posted Jul 28, 2017
I am very doubious to purchase my wedding dress from you. Where are your dressed made? If I don't like the dress on, how easy is it to return and get my money back?
By  Customer Service Center,   posted Jul 30, 2017
Hi,thank you for your inquiry. Our gowns are made in China, http://www.snowybridal.com/info/Return-Policy/ for your reference. Enjoy your shopping here.
By  Ann Price,   posted Jul 27, 2017
Do you accept returns? If the dress doesn't fit?
By  Customer Service Center,   posted Jul 27, 2017
Hi,thank you for your inquiry. http://www.snowybridal.com/info/Return-Policy/ for your reference. Enjoy your shopping here.
By  Latoya,   posted Jul 19, 2017
Do yall have these dresses in the store
By  Customer Service Center,   posted Jul 22, 2017
Hi,thank you for your inquiry. Sorry, we only sell gowns online. Enjoy your shopping here.
By  Mary Seyrak,   posted Jul 17, 2017
Hi, i was wondering how my order is going because its been 15 working days and i havent received an email. if finished, can you please send a photo. Thanks
By  Customer Service Center,   posted Jul 17, 2017
Hi,thank you for your inquiry. Dear Mary, your dress has been shipped out, did you receive the delivery confirmation letter? Enjoy your shopping here.
By  Shawn Stevener,   posted Jul 15, 2017
Hi! I am very much liking the dress listed here for my planned outdoor wedding for autumn 2018. I am wondering if 1. Sleeves can be made 3/4 length vs short as shown 2. A sweep or slightly longer than sweep train vs Chapel train as shown and if possible to have those chsnges, what would the cost of dress be? Also, I currently live in WA so do you know approximate shipping charges? Thsnk you! Shawn
By  Customer Service Center,   posted Jul 15, 2017
Hi,thank you for your inquiry. Could you tell me which dress you refer to? Enjoy your shopping here.
By  Amy Woodard,   posted Jul 14, 2017
Hello.. I love this dress but is it possible to have some adjustments made? I would need the sleeves to be a little bit longer as I have upper arm issues and the train not quite so long just more of a small sweep or no train
By  Customer Service Center,   posted Jul 15, 2017
Hi,thank you for your inquiry. Yes, you just need to add your requirements in the remarking box when you place the order, then we will make the dress according to your requirements. Enjoy your shopping here.
By  Mariyana Bakarova,   posted Jul 14, 2017
Do I need to purchase a petticoat for this dress or it comes the way it looks on the picture? Also does the dress have a built-in bra?
By  Customer Service Center,   posted Jul 15, 2017
Hi,thank you for your inquiry. Yes, the dress is with a bulit-in bra, and we will send you a free petticoat with the dress if you need it. Enjoy your shopping here.
By  Mariyana Bakarova,   posted Jul 11, 2017
Do I need to get a petticoat for dress style W2315 or the dress comes the way it looks on the picture? Also can you do the dress floor length without the train or with shorter train? Thanks!
By  Customer Service Center,   posted Jul 11, 2017
Hi,thank you for your inquiry. We will send you a petticoat with your dress if you order it.
You can add your requirements in the remarking box when you place the order. Enjoy your shopping here.
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