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Snowybridal.com Customer Q&A

By  Lisa Baarstad,   posted Mar 18, 2017
How long for custom orders
By  Customer Service Center,   posted Mar 20, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Keturah Pence,   posted Mar 18, 2017
Hello, I was wondering if you could tell me how long my dress will be "processing". I understand that you will email me when it's out and ready for delivery. However, I was wondering if you could tell me when it'll be done processing?
By  Customer Service Center,   posted Mar 18, 2017
Hi,thank you for your inquiry. Dear, I sent you a confirmation letter, did you receive it?
You chose regular order(15 working days for processing), so your dress will be finished around at the first of April. Enjoy your shopping here.
By  Rebecca Gardner,   posted Mar 17, 2017
is it possible to order #B2540 in knee length? And is there a way to see what colors look like? is the model in B2540 wearing what color ? lavender / lilac?
By  Customer Service Center,   posted Mar 17, 2017
Hi,thank you for your inquiry. Yes, we can make the dress in knee length, please add your requirements in the remarking box when you place the order. If you want to see color, I suggest you order some color samples. Enjoy your shopping here.
By  Sofia,   posted Mar 16, 2017
Hello I was wondering if you have this in burnt orange? If so, is there any picture or do you guys send a sample swatch of the material and color for this dress?
By  Customer Service Center,   posted Mar 17, 2017
Hi,thank you for your inquiry. Dear, could you tell me which dress you refer to? Enjoy your shopping here.
By  Ashley,   posted Mar 15, 2017
Can you raise the back of the dress 9 inches higher?
By  Customer Service Center,   posted Mar 15, 2017
Hi,thank you for your inquiry. Yes, and we will need to charge 19.99 dollars for the extra lace. Enjoy your shopping here.
By  Sherrie Lyons,   posted Mar 15, 2017
I got a confirmation email from Paypal that I placed my order and paid but my order status says that I need to pay. Also please note that I only want one dress and one jacket not two. Thank you, Sherrie
By  Customer Service Center,   posted Mar 15, 2017
Hi,thank you for your inquiry. Dear, yes, we just receive your one payment, don't worry, the other order didn't get through payment, it won't take effect. Enjoy your shopping here.
By  Keisha,   posted Mar 11, 2017
Is the company legit and what country is the company or is it online only?
By  Customer Service Center,   posted Mar 11, 2017
Hi,thank you for your inquiry. Sure, it is legit, please check the reviews from our customers http://www.snowybridal.com/Customer-Reviews/
And we are in China and only sell gowns online. Enjoy your shopping here.
By  Karen Guandique,   posted Mar 6, 2017
I'm in love with this dress, the problem is that I'll have just a civil ceremony at the city hall. I wonder if you can do this in a tea length instead of floor length?
By  Customer Service Center,   posted Mar 6, 2017
Hi,thank you for your inquiry. Yes, you just need to tell us the length from waist to hem of the skirt you expected when you place the order, then we will make the dress in the length you want. Enjoy your shopping here.
By  MARY COOPER,   posted Mar 3, 2017
I am interested in 3 of the A-Line White Garden Formal Blue Ruched Open Back Bridesmaid Dress Style # B2669 but am worried about size and fit. Do you have any anywere in the UK? Also how long would deliver be?
By  Customer Service Center,   posted Mar 3, 2017
Hi,thank you for your inquiry. Dear, we only sell gowns online.
If you are worried about the size, we suggest you choose custom size for your dress, then the dress will fit you perfectly, and it will take 2-5 working days for shipping. Enjoy your shopping here.
By  Lisa slepetski,   posted Mar 2, 2017
Please cancel my order #SWF27583. I just accidentally placed it an hour ago but your website isn't clear how to cancel it
By  Customer Service Center,   posted Mar 3, 2017
Hi,thank you for your inquiry. Could you tell us why you want to cancel it? Enjoy your shopping here.
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