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Snowybridal.com Customer Q&A

By  Debbie,   posted Jun 20, 2017
To Whom It May Concern: Do you have a shop in Providence, Utah where my daughter and I can come to try on wedding dresses? What are your hours and address? Thanks, Debbie
By  Customer Service Center,   posted Jun 20, 2017
Hi,thank you for your inquiry. Sorry, we only sell gowns online. Enjoy your shopping here.
By  Shavonne Robinson,   posted Jun 7, 2017
I would like to make the dress off the shoulder is this possible
By  Customer Service Center,   posted Jun 7, 2017
Hi,thank you for your inquiry. Could you tell me which dress you refer to? Enjoy your shopping here.
By  Heather Landis horton,   posted Jun 2, 2017
I just purchased two size 16 bridesmaid dresses and my payment went through on PayPal but t says it's not through on here so I need to know what's going on.
By  Customer Service Center,   posted Jun 3, 2017
Hi,thank you for your inquiry. Dear, we have received your payment and your order has been processed. Enjoy your shopping here.
By  melissa O'Brien,   posted Jun 1, 2017
Hi, I am looking for a dress that is not on your site. Could you do a custom order for a weddign dress. Also, how much would it cost?
By  Customer Service Center,   posted Jun 3, 2017
Hi,thank you for your inquiry. Dear, we are so sorry that we don't make DIY dress now. Enjoy your shopping here.
By  Tracy,   posted May 31, 2017
I am looking at dress Style # M1525. I would need to make some changes to the dress.I am writing to make sure that you can do what I need. 1-Can the sheer areas of lace receive a backing so that no skin shows through in those areas? 2-Can the low V-neck type design in the back be altered/raised, possibly to a jewel neckline shape and height? 3-Also, the dress is shown as a two-tone style. Is that an extra cost? Is it cheaper in just one color?
By  Customer Service Center,   posted May 31, 2017
Hi,thank you for your inquiry. Sure, please add your requirements in the remarking box when you place the order, then we will make the dress according to your requirements. Enjoy your shopping here.
By  Sonia Murphy,   posted May 29, 2017
Hi - I am a first time customer. Sadly , I didn't see the code until after I placed my order. Can I please get the $10 off my order??
By  Customer Service Center,   posted May 29, 2017
Hi,thank you for your inquiry. Dear, sure, we are on a short holiday now and we will refund you the day after tomorrow after we go back to work. Enjoy your shopping here.
By  Nicole,   posted May 25, 2017
Where do you guess ship from, is it here in the USA?
By  Customer Service Center,   posted May 26, 2017
Hi,thank you for your inquiry. We ship from China. Enjoy your shopping here.
By  Michelle Baker,   posted May 24, 2017
I am interested in purchasing a dress of your website for a wedding on June 3, 2017. I am wondering how long it would take to received in the United States on/or before June 2,2017.
By  Customer Service Center,   posted May 26, 2017
Hi,thank you for your inquiry. We are writing to tell you our processing and shipping time, please refer to the following information:

we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress.
We are so sorry that we can't make you get the dress in time. Enjoy your shopping here.

By  Leyla,   posted May 20, 2017
Do you have offwhite in this style? Thanks
By  Customer Service Center,   posted May 20, 2017
Hi,thank you for your inquiry. Sorry, we only sell gowns online. Enjoy your shopping here.
By  Kristy Day,   posted May 19, 2017
Can dress W0648 be made to be worn with no straps
By  Customer Service Center,   posted May 19, 2017
Hi,thank you for your inquiry. Yes, we can make the dress without straps. Enjoy your shopping here.
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