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Snowybridal.com Customer Q&A

By  Demetria Thomas,   posted Jul 16, 2018
I would like to buy a dress immediately however the computer is not allowing my address. Please assist.
By  Customer Service Center,   posted Jul 16, 2018
Hi,thank you for your inquiry. Coudl you please send me a screenshot to show the problem? Enjoy your shopping here.
By  Devyn Blangeard,   posted Jul 10, 2018
I placed my order several weeks ago and have not heard anything back. When will my dress arrive?
By  Customer Service Center,   posted Jul 11, 2018
Hi,thank you for your inquiry. Dear, your order will be shipped tommorrow and tracking number will be sent you soon. Enjoy your shopping here.
By  Lynda,   posted Jul 7, 2018
ARE YOU LOCATED IN WARSAW INDIANA
By  Customer Service Center,   posted Jul 7, 2018
Hi,thank you for your inquiry. We are located in China. Enjoy your shopping here.
By  Abi,   posted Jun 20, 2018
For this dress, if I order it how do I determine the size is right for me without the measurements written for it. And if I want the red color, would all the dress be in red or just the areas that are blue on the picture will be red. How long does it take to get the dress. Thank ahead of time for your assistance.
By  Customer Service Center,   posted Jun 20, 2018
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress.

Please refer to the link to know how to measure: http://www.snowybridal.com/info/How-to-Measure/

You need to choose custom size, then input your measurements on our website.

Enjoy your shopping here.

By  Regina Allen,   posted Jun 16, 2018
If I want a knee length dress, how do I determine that length? Is the length for a knee length dress from hollow to knee? I do not want a floor length gown; I want a dress that comes right to my knees, not above. I can give you that measurement: hollow to knee: 35 inches. I believe that your color "Dusty Rose" is similar to the color "blush" - which is the color I am looking for. My measurements are: Bust 37, Waist 33, Hips 37. Thank you!
By  Customer Service Center,   posted Jun 16, 2018
Hi,thank you for your inquiry. Dear, we suggest you choose custom size for your dress.

If you are worried about length, please tell me your length from waist to hem of the skirt you expected, then the dress will fit you perfectly. Enjoy your shopping here.

By  Biviana Hernandez,   posted Jun 14, 2018
Hi, Can you please tell me where are you located
By  Customer Service Center,   posted Jun 15, 2018
Hi,thank you for your inquiry. We are in China. Enjoy your shopping here.
By  Andria Lynn Schurman,   posted Jun 13, 2018
2 questions, is there any way to have 2 colors for the ribbon? Also, is there a way to have it shorter? I will be having an outdoors wedding.
By  Customer Service Center,   posted Jun 14, 2018
Hi,thank you for your inquiry. Yes, please add your requirements in the remarking box when you place the order, also,we suggest you choose custom size, then the length will fit you. Enjoy your shopping here.
By  Benjamin E Fairchild,   posted Jun 9, 2018
I do not understand the return policy. If i order a couple of dresses to see how they look can we return the other ones for a full refund????
By  Customer Service Center,   posted Jun 10, 2018
Hi,thank you for your inquiry. http://www.snowybridal.com/info/Return-Policy/ for your reference. Enjoy your shopping here.
By  Louise McGee,   posted Jun 7, 2018
Wedding Dress Style # W2650, can you change the straps to go over the shoulder and not a halter?And is it possible to make the dress a 14p for a 5" tall women
By  Customer Service Center,   posted Jun 8, 2018
Hi,thank you for your inquiry. Dear, you can add your requirements in the remarking box when you place the order, please compare your measurements with our size chart, if there is no your size, please choose custom size for your dress. http://www.snowybridal.com/info/Standard-Size-Chart/
http://www.snowybridal.com/info/How-to-Measure/ for your reference. Enjoy your shopping here.
By  LM,   posted Jun 3, 2018
If I order this dress & request expedited shipping, will I have the dress in 2 weeks. Also, does it come with the black sash?
By  Customer Service Center,   posted Jun 4, 2018
Hi,thank you for your inquiry. We are writing to tell you our processing and shipping time, please refer to the following information:

we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress.

Could you please tell me the dress you refer to? Enjoy your shopping here.

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