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Snowybridal.com Customer Q&A

By  Viginia Kaufmann,   posted May 18, 2018
I am looking for a tall gown. The description of this gown and gown 1524 both state that these are long, but the length is still only listed at 60 inches. I am 5'11. I do not want to special order a dress and not be able to return it if I am not pleased at the way I look in the dress. Do you have a 12 tall size?
By  Customer Service Center,   posted May 18, 2018
Hi,thank you for your inquiry. If you are worried about the length of the dress, you can note the length you expected
(from waist to hem of skirt ) in your order, we can make the dress in the length you want. Enjoy your shopping here.
By  Laurie,   posted May 8, 2018
I am not able to view product details. How long is this dress? Item M2689?
By  Customer Service Center,   posted May 8, 2018
Hi,thank you for your inquiry. If you are worried about the length, you can add the length from waist to hem of the skirt you want in the remarking box when you place the order, then we will make it as you requested. Enjoy your shopping here.
By  victoria,   posted Apr 20, 2018
Can this dress be made into having both shoulders ?Iam not real fond of one shoulder. Also can it be size modified to accommodate a 23 inch natural waist? Or do you have another dress that resembles the bodice?
By  Customer Service Center,   posted Apr 21, 2018
Hi,thank you for your inquiry. Yes, it can be made in both shoulders and I suggest you could tell me the neckline you want.

Please check our standard size first http://www.snowybridal.com/info/Standard-Size-Chart/

If there is no your size, please choose custom size. Enjoy your shopping here.

By  Steven Katz,   posted Apr 7, 2018
Is this dresss still available from you? http://uuppic.com/short-casual-wedding-dresses-beach/
By  Customer Service Center,   posted Apr 8, 2018
Hi,thank you for your inquiry. Sorry, we don't make DIY dress now. Enjoy your shopping here.
By  Mary Ratzburg,   posted Apr 3, 2018
I'm interested in ordering Style M2569 at the special price of $119.79, but before I do I'd like to get color swatches. 1. What can I do to secure the sale price while I wait to get the color swatches? 2. How can I order colors swatches? I'd like to see the following swatches: Royal Blue Dark Navy "Same as Picture" Grape Purple Eggplant Olive Green Dark Green Gray Copper Chocolate I plan to provide custom measurements with my order. Looking forward to your answers. Mary
By  Customer Service Center,   posted Apr 4, 2018
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.snowybridal.com/memberPayDirectly.asp
Enjoy your shopping here.
By  Abi,   posted Apr 3, 2018
Hello, I had emailed your site before. I want to order a wedding dress from you. I'm a bit skeptical because I won't be able to try the dress on. But I'm going to go ahead and order it, hopefully with your help. I normally wear a size 1 or 2 from the misses clothes. I'm about 5'7' tall. Weigh about 128 lbs. I'm not sure if my waist line is 27 or 28 inches. But I can get it measured. So what would be the size I have to order. How will I know it will fit. Alterations are expensive here. So I'd hope to order my dress without having to alter it when I get it. Can someone please let me know what size from the information I gave above I'd need to order my wedding dress. I'm getting married in August, 17, 2018. Thank you ahead of time for your help.
By  Customer Service Center,   posted Apr 4, 2018
Hi,thank you for your inquiry. This is our standard size chart: http://www.snowybridal.com/info/Standard-Size-Chart/

If there is not your size in the size chart, you can choose custom size for your dress.

You can refer to this link to know how to measure: http://www.snowybridal.com/info/How-to-Measure/

If you choose custom size, the dress will fit you perfectly. Enjoy your shopping here.

By  Wendy Lightheart,   posted Mar 31, 2018
I just ordered for the first time and then realized that I could have use a new customer coupon to save $10. Is there anyway to apply that to my order? Thanks!
By  Customer Service Center,   posted Mar 31, 2018
Hi,thank you for your inquiry. we will refund you 10 dollars to your account. Enjoy your shopping here.
By  Rhonda,   posted Mar 27, 2018
Is it possible to have dress B226 made in sage? And would there be a dress in sage that would be comparable so I could see what shade of sage the dress would look like?
By  Customer Service Center,   posted Mar 27, 2018
Hi,thank you for your inquiry. All our gowns can be made in the color you want.
We suggest you could order color swatches in advance.
About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.snowybridal.com/memberPayDirectly.asp
Enjoy your shopping here.
By  Abi,   posted Mar 24, 2018
I'm a new bride to be and have a certain budget to go by. So my question is this, you beautiful wedding dresses. I'm looking to purchase a halter top, mermaid type dress without breaking bank. But I run about a size 1 or 2 in women's apparel. If I purchase one of your dresses and it doesn't look the same in person, what is your policy. If I have to get it altered I will but if the material looks different then what will I have to do to exchange it. I wish you had a store in the town of Tucson, AZ, where I live. Thank you for your assistance and prompt response.
By  Customer Service Center,   posted Mar 24, 2018
Hi,thank you for your inquiry. http://www.snowybridal.com/info/Return-Policy/ for your reference, and we are so sorry that we only dresses online.
If you are worried about the size, please choose custom size for your dress, then the dress will fit you perfectly.
Could you tell me what kind of dress you want? Wedding dress or prom gown? Enjoy your shopping here.
By  chelsey,   posted Mar 17, 2018
can this be made into a corset back?
By  Customer Service Center,   posted Mar 17, 2018
Hi,thank you for your inquiry. Yes, you just need add your requirement in the remarking box, then we will make the dress in a corset back. Enjoy your shopping here.
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