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Snowybridal.com Customer Q&A

By  Lori,   posted Apr 24, 2017
Good morning, I am interested in ordering a flower girl dress, style #fd1720. I am wanting the jacket and sash to match the bridesmaid dresses. If it is any help they are plum from Davids Bridal. How do I go about being sent a swatch from you in the plum?
By  Customer Service Center,   posted Apr 25, 2017
Hi,thank you for your inquiry. Could you please send me a picture of plum you want? Enjoy your shopping here.
By  Kelly,   posted Apr 22, 2017
I am interested in purchasing a dress. I am on the shorter side at 5 feet. can I specicy that when I order and also how long does it take for delivery to Gorham ME 04038 in the US. Thank you for your time
By  Customer Service Center,   posted Apr 23, 2017
Hi,thank you for your inquiry. If you are worried about the length of the dress, you can note the length you expected
(from waist to hem of skirt ) in your order, we can make the dress in the length you want.
We have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

By  Jacob Countiss,   posted Apr 19, 2017
Is it possible to leave the bow off completely and just replace it with a gray satin ribbon?
By  Customer Service Center,   posted Apr 23, 2017
Hi,thank you for your inquiry. Could you tell me which dress you refer to?
You just need add the requirements in the remarking box when you place the order, then we will make the dress according to your requirements. Enjoy your shopping here.
By  Chamroeun,   posted Apr 17, 2017
Hi, I was wondering if I purchase this dress tomorrow custom size will I get this dress in 12 business days? I just need this dress before May 20, 2017
By  Customer Service Center,   posted Apr 17, 2017
Hi,thank you for your inquiry. Yes, please place the order and we can make sure you will get your dress in time. Enjoy your shopping here.
By  Robin,   posted Apr 17, 2017
Everytime I try to check out it says to pick a shipping address. the address is there it will not advance to credit card information.
By  Customer Service Center,   posted Apr 17, 2017
Hi,thank you for your inquiry. I suggest you change a card and try again. Enjoy your shopping here.
By  Amanda,   posted Apr 12, 2017
Hello, I was wondering if you sell to any stores in Texas so we can try the dress before we buy it.
By  Customer Service Center,   posted Apr 12, 2017
Hi,thank you for your inquiry. Sorry, we only sell gowns online. Enjoy your shopping here.
By  Donna Jewell,   posted Mar 30, 2017
Is there an actual store in Batesville Indiana or does everything have to be ordered online?
By  Customer Service Center,   posted Mar 30, 2017
Hi,thank you for your inquiry. Sorry, we only sell gowns online. Enjoy your shopping here.
By  Esther Perez,   posted Mar 30, 2017
Hi, Can this dress be made long instead of knee length?
By  Customer Service Center,   posted Mar 30, 2017
Hi,thank you for your inquiry. Yes, pls choose custom size for the dress when you place the order and note that you want the dress in long length in the remarking box so that we will know. Enjoy your shopping here.
By  Natasha Florian,   posted Mar 27, 2017
Can I get a fabric swatch of the Dark Navy in the chiffon? I found a dress that I really like but I want to make sure the color works. thank you!
By  Customer Service Center,   posted Mar 28, 2017
Hi,thank you for your inquiry. About the fabric sample,sure,we can send you some colour swatches before you place your order.
For color swatch,we just charge the shipping cost
Please refer to here:
via Standard:  $25   3-5 working days
via Expedite : $30  1-3 working days
You can get 5 swatches at most at the same shipping cost.
Dear,you also need to fill in a colour swatch form as we attached,
then send back the finished one.
We will mail the swatch you want as soon as we get your payment.
You can pay us directly online here
http://www.snowybridal.com/memberPayDirectly.asp Enjoy your shopping here.
By  Lisa Baarstad,   posted Mar 18, 2017
How long for custom orders
By  Customer Service Center,   posted Mar 20, 2017
Hi,thank you for your inquiry. we have different time for Processing and Shipping for your selection :  

Processing Time:
A.Regular order:15 working days(making)
B.Rush order (pay US$35.99 for extra for each dress): 7 working days(making)

Shipping Time:
A.Standard :3-5 working days(shipping)
B.Expedite :1-3 working days(shipping)
The whole time for dress is Processing Time+Shipping Time.
As you see , you can choose the time combination according to when you want to receive the dress. Enjoy your shopping here.

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